MARCOSV DREAMS LLC is dedicated to delivering your orders swiftly and securely. The following outlines our shipping practices and policies to ensure a smooth delivery experience.
1. Order Processing Time
- Standard Processing: Orders are processed within 2-3 business days (excluding weekends and holidays).
- Expedited Processing: If you select expedited shipping, we prioritize the handling of your order to ensure quicker delivery.
You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Methods
We offer the following shipping methods to meet your delivery needs:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
- Overnight Shipping: 1 business day (available for select locations).
Shipping options and costs will be displayed at checkout based on your location.
3. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. Free shipping may be available for orders over a certain value, as indicated on our website.
4. International Shipping
At this time, MARCOSV DREAMS LLC only ships within the United States. We do not offer international shipping.
5. Delayed or Lost Packages
If your package is delayed or lost in transit, please contact us at info@marcosvdreams.com with your order number. We will work with the shipping carrier to locate the package or provide a solution, such as a replacement or refund.
6. Shipping Address Accuracy
Please ensure that all shipping information is correct when placing your order. MARCOSV DREAMS LLC is not responsible for packages delivered to incorrect or outdated addresses provided by the customer.
7. Damaged Items in Transit
If your order arrives damaged, please notify us immediately and provide photos of the damaged packaging and items. We will arrange for a replacement or refund as needed.