At MARCOSV DREAMS LLC, customer satisfaction is a priority. We strive to provide high-quality products that meet your needs, but if you are not completely satisfied with your purchase, we offer a flexible return and exchange policy as outlined below.
1. Eligibility for Returns
You may return any item within 30 days of delivery, provided it meets the following conditions:
- The item must be in new and unused condition.
- It must be returned in its original packaging with all accessories and documentation.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or personalized products: Items that have been customized or made to order.
- Clearance or final sale items: These items are sold as-is and cannot be returned or exchanged unless defective.
3. Return Process
To initiate a return:
- Contact us at info@marcosvdreams.com with your order number and reason for the return.
- Once approved, we will provide you with return instructions and a return shipping label (if applicable).
- Pack the item securely and return it via the instructed method.
Note: The cost of return shipping may be deducted from your refund, unless the return is due to our error (e.g., defective or incorrect items).
4. Refund Policy
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- A refund will be issued to your original payment method within 7-10 business days.
- Shipping costs are non-refundable, unless the return is due to our error.
5. Exchange Policy
If you wish to exchange an item for a different color, size, or product, please follow the return process outlined above. We will ship the replacement product once we receive the original item.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.